If you have one or more Hosted servers at Netic, you may need support for various things, often according to the Service Goal you purchased the server with.
To request a change in Netic's Firewall - ie. open or close - write to email@example.com. Generally, we implement firewall changes as soon as possible, but there may be situations where it cannot be done due to security or we require a different solution.
If you purchased your server backup, you can get files restored. You can email us at firstname.lastname@example.org if you want something restored (recreated). Everything related to restore is invoiced as time/material used time.
Restart or missing connection
You can email us at email@example.com to have your server restarted or to investigate the cause of any problems, i.e. lack of connection.
Login and passwords
Some customers have ssh access to their hosted servers from trusted IP addresses.
For Linux and Solaris servers, Username and passwords are often found in Netic's Kerberos system.
You can change your password by logging into one of the servers you have access to and use the command 'kpasswd'.
If you have forgotten your password, contact us at firstname.lastname@example.org