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| 1 | Shows the Current Status of the issue. This will typically be : | Status |
|---|
| subtle | true |
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| colour | Blue |
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| title | Waiting for Support |
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|
- The Issue is residing at Netic | Status |
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| subtle | true |
|---|
| colour | Blue |
|---|
| title | Waiting for Customer |
|---|
|
- The Issue is awaiting Your response. If You do not respond within 7 days (typically), the Ticket is resolved. | Status |
|---|
| subtle | true |
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| colour | Blue |
|---|
| title | Frozen |
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|
- The Issue is paused by Netic, a comment will send it into | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | Waiting for Support |
|---|
|
- The Issue is Resolved, a comment will send it into | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | Waiting for Support |
|---|
|
- The Issue is Closed. Service Requests cant be reopened. |
| 2 | This is the Action pane, where You can perform some action on the Issue. Clicking Share will give the option to share the Issue with other users, and/or the Organisation Organization that Your account may be a part of. |
| 3 | This is the Shared With infomation, eg. who can see and interact with the Issue (besides Netic and Trifork Security). See Also under Notifications. |
| 4 | In this section, You can add comments and files to the ticket. If the Issue status is | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | Waiting for Customer |
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|
| Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | Frozen |
|---|
|
the Issue status will go to | Status |
|---|
| subtle | true |
|---|
| colour | Blue |
|---|
| title | Waiting for Support |
|---|
|
|
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Notifications are sent to the Creator (Reporter (creator) anf people and users who are show directly in Shared With
Members of any Organization(s) in the Shared With will not get notifications.
To get Notifications, its possible to clikc on "Get nitifications" in the portal.