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Notice, Your email is always your username, but the form will never reveal if the username was valid or not; so be sure to enter a valid username.
After reset, You will recieve a mail from Jira with a link to password reset, be sure to also look in spam/junk mail folders in Your mailbioxmailbox.
After login, You will be able to access the Jira Service Management portal (the layout and theming may vary from customer to customer).
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| 1 | Shows the Current Status of the issue. This will typically be :
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| 2 | This is the Action pane, where You can perform some action on the Issue. Clicking Share will give the option to share the Issue with other users, and/or the Organisation Organization that Your account may be a part of. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3 | This is the Shared With infomation, eg. who can see and interact with the Issue (besides Netic and Trifork Security)Sub-contractors). Also see under Notifications. This can be Organisations or Customers. A Customer can only add users by email (must be existing user with the proper permissions for the Project) or Organisations that they belong to themselves in the Project. | ||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4 | In this section, You can add comments and files to the ticket. If the Issue status is
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Notifications
Notifications are sent to the Creator (Reporter) and users who are show directly Shared With
Members of any Organization(s) in the Shared With will not get notifications.
To get Notifications, its possible to clikc on "Get nitifications" in the portal.