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1

Shows the Current Status of the issue. This will typically be :

Status
subtletrue
colourBlue
titleWaiting for Support
- The Issue is residing at Netic

Status
subtletrue
colourBlue
titleWaiting for Customer
- The Issue is awaiting Your response. If You do not respond within 7 days (typically), the Ticket is resolved.

Status
subtletrue
colourBlue
titleFrozen
- The Issue is paused by Netic, a comment will send it into
Status
subtletrue
colourBlue
titleWaiting for Support
 

Status
colourGreen
titleResolved
- The Issue is Resolved, a comment will send it into
Status
subtletrue
colourBlue
titleWaiting for Support
 

Status
colourGreen
titleClosed
- The Issue is Closed. Service Requests cant be reopened.

2

This is the Action pane, where You can perform some action on the Issue.

Clicking Share will give the option to share the Issue with other users, and/or the Organization that Your account may be a part of.

3

This is the Shared With infomation, eg. who can see and interact with the Issue (besides Netic and

Trifork Security

Sub-contractors).

See

Also see under Notifications.

This can be Organisations or Customers.

A Customer can only add users by email (must be existing user with the proper permissions for the Project) or Organisations that they belong to themselves in the Project.

4

In this section, You can add comments and files to the ticket. If the Issue status is

Status
subtletrue
colourBlue
titleWaiting for Customer
Status
subtletrue
colourBlue
titleFrozen
Status
colourGreen
titleResolved
the Issue status will go to
Status
subtletrue
colourBlue
titleWaiting for Support

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