It is important for us to provide you with the best possible support. We have gathered a few simple tips below.
We kindly ask all customers to send support inquiries by email to: firstname.lastname@example.org
All inquiries sent to email@example.com are registered in our JIRA case handling system.
This sends an autoreply to the sender, with a case number to reference the inquiry.
We usually respond to service requests within 1 working day, typically faster.
Feel free to call our support at +45 7777 0999.
Our support lines are open within normal working hours. Outside of this, the support phone is operated by an on-call service, which can be contacted by customers with 24/7 support agreements, and only in the event of a breakdown.
All other inquiries outside normal working hours are referred to the next working day.