Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Widget
color#FF5630
titleSupport Requests

It is important for us to provide you with the best possible support. We have gathered a few simple tips below.

We kindly ask all customers to send support inquiries by email to: support@netic.dk


All inquiries sent to  support@netic.dk  are registered in our JIRA case handling system.

This sends an autoreply to the sender, with a case number to reference the inquiry.

We usually respond to service requests within 1 working day, typically faster.

Feel free to call our support at +45 7777 0999.

Our support lines are open within normal working hours. Outside of this, the support phone is operated by an on-call service, which can be contacted by customers with 24/7 support agreements, and only in the event of a breakdown.

All other inquiries outside normal working hours are referred to the next working day.


UI Button
colorblue
icontext
titleView NSPOP.dk operational status
urlhttps://www.nspop.dk/display/driftsstatus/Dokumentation+og+information+om+NSP
 
UI Button
colorblue
icontext
titleView Netic Operational status
urlhttps://driftsstatus.netic.dk/display/DRIFTSSTATUS/Operational+Status