In Jira Service Management:
Netic are moving to Jira Service Management.
In the future, login will be available at https://jira.netic.dk/servicedesk
Start on https://jira.netic.dk/servicedesk and enter Your credentials. Password reset can be done at https://jira.netic.dk/servicedesk/customer/user/forgotpassword
Notice, Your email is always your username, but the form will never reveal if the username was valid or not.
After reset, You will recieve a mail from Jira, be sure to also look in spam/junk mail in Your mailbiox.
After login, You will be able to access the Jira Service Management portal (the layout and theming may vary from customer to customer).
On the Portal You will see the Projects that are available to create Issues in, several can be for other Netic functions like Finance, Support and other "public" support functions.
Typically one project will be for Your Company and/or Project, and You can click into this:
After cliking into the Project, a screen of available options will be presented, the options here can be quite different pr. customer and consist of links, information and Issue creation.
Enter the specific Projet.
Most options here are for creating a new Issue - in many cases a Service Request or an Incident (this may vary from customer to customer):
After cliking into the Request Type, a form is presented for submitting the Issue to Netic; also here - the number of input fields can be quite different pr. Customer and Request Type:
Some fields are mandatory and required due to the need for facts to process the Issue in the best way.
The "Share with" will show if Your user is a member of any Organisations in the Jira Service Management portal, typical represented as "Customer number - Customer name".
If You select "Private Request Here", the Issue can be seen only by You and Service Agents in the Jira Service Management system.
Clicking "Create" will submit the Issue to Netic.
In the header, click on the profile picture to get a list of options:
Clicking "My Requests" will present a list over the Issues You can see, and some options of filtering and sorting:
Entering an Issue, several options are available:
| 1 | Shows the Current Status of the issue. This will typically be :
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| 2 | This is the Action pane, where You can perform some action on the Issue. Clicking Share will give the option to share the Issue with other users, and/or the Organisation that Your account may be a part of. |
| 3 | This is the Shared With infomation, eg. who can see and interact with the Issue (besides Netic and Trifork Security) |
| 4 | In this section, You can add comments and files to the ticket. If the Issue status is |