It is important for us to provide you with the best possible support. We have gathered a few simple tips below. We kindly ask all customers to send support inquiries by email to: support@netic.dk or by portal: https://jira.netic.dk/plugins/servlet/desk All inquiries sent to support@netic.dk are registered in our Jira ticket handling system. This sends an autoreply to the sender, with a case number to reference the inquiry. We usually respond to service requests within 1 working day, typically faster. Feel free to call our support at +45 7777 0999. Our support lines are open within normal working hours. Outside of this, the support phone is operated by an on-call service, which can be contacted by customers with 24/7 support agreements, and only in the event of a breakdown. All other inquiries outside normal working hours are referred to the next working day. |